Thank you for shopping with Deeply Engraved. We take great pride in crafting high-quality, personalized laser-engraved products made just for you. Due to the unique and customized nature of our items, we have established the following policy regarding returns, refunds, and exchanges.

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1. No Returns or Refunds on Personalized Products

Since our products are custom-made according to your specifications, all sales are final. We do not accept returns or offer refunds once an order has been processed and engraved. Please review your order details carefully before finalizing your purchase, including spellings, designs, and specifications.

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2. Exceptions for Defective or Undelivered Items

While we strive for perfection, we understand that issues may arise. We will honor a replacement or refund under the following circumstances:

• Defective Product: If your item arrives damaged or with an engraving error that differs from the order details provided, we will replace the item at no additional cost. If the damage is due to negligence on part of shipping carrier, you will need to contact the carrier for reimbursement of damages (Shipping insurance is recommended).

• Lost or Undelivered Orders: If your package is lost in transit and confirmed as undelivered by the shipping carrier, we will either resend the item or issue a refund.​

 

3. How to Request a Replacement or Refund

If your order qualifies for a replacement or refund under the conditions above, please follow these steps:

1. Contact Us Within 48 Hours: Email us at Deeplyengravednc@gmial.com or use our contact form within 48 hours of delivery.

2. Provide Proof: Attach clear photos showing the defect or damage, along with your order number and a brief description of the issue.

3. Processing Time: Once we verify the issue, we will process your replacement or refund within 7-10 business days.

 

4. Order Cancellations

We begin production shortly after receiving your order. Orders cannot be canceled or changed once production has started.

 

5. Customer Responsibility

• Ensure all personalization details (names, dates, spellings, fonts, etc.) are correct before submitting your order.

• We are not responsible for mistakes made by the customer during the ordering process.

By purchasing from Deeply Engraved, you agree to these terms. If you have any questions, feel free to reach out before placing your order.

📧 Contact Us: Deeplyengravednc@gmail.com
🌐 Website: Deeply-Engraved.com